Terms and
Conditions

Definitions

To keep these terms clear, the following definitions apply:

• “We”, “Us”, “Our”, “Broker”: Refers to SystemsDash Ltd.
• “You”, “Your”, “Client”: Refers to the business or individual using our services.
• “Services”: The brokerage and advisory work we perform for you, as outlined in Clause 2.
• “Contract”: The binding agreement for energy supply between You and the Supplier.
• “Supplier”: The licensed gas or electricity company that provides the energy.

Our Services

We operate as an independent energy broker, not an energy supplier. Our goal is to help you secure the best available energy rates. Our services include:

• Reviewing your current energy usage.
• Obtaining quotes and negotiating contracts with Suppliers.
• Advising on different tariffs and contract terms.
• Assisting with the contract sign-up process.
• Providing ongoing support, where agreed.

Fees and Commission

We are transparent about how we are paid. Our remuneration comes in one of two ways:

• Commission: A fee paid to us by the Supplier, which is often included in the energy rate (uplift) you are offered.
• Direct Fee: A separate fee paid directly by you to us (if agreed in advance).

You have the right to request a full breakdown of any commissions we earn related to your contract at any time.

Client Responsibilities

To ensure we can help you effectively, you agree to:

• Provide accurate and up-to-date information regarding your business and energy usage.
• Notify us immediately of any changes to your circumstances (e.g., change of tenancy).
• Confirm you have the authority to enter into energy contracts on behalf of your business.
• Review all contract terms carefully before signing.

The Supplier Contract

• It is important to understand that your energy supply contract is directly between You (the Client) and the Supplier.
• SystemsDash Ltd is not a party to that supply contract.
• We are not responsible for the Supplier’s performance, the actual supply of energy, or any billing errors made by the Supplier.

Termination of Our Services

• Before Agreement: You or We may terminate our brokerage relationship at any time before a Supplier Contract is signed.
• After Agreement: Once a Contract is secured through our services, any agreed fees or commissions associated with that contract remain due.

Data Protection

We take your privacy seriously. We comply with all applicable UK Data Protection laws (including GDPR). We will only share your data with Suppliers for the specific purpose of obtaining quotes and setting up contracts.

Limitation of Liability

• Exclusions: We do not limit liability for fraud, death, or personal injury caused by our negligence.
• Indirect Loss: We are not liable for any indirect losses, loss of profit, or issues arising specifically from the Supplier’s actions.
• Cap on Liability: Our total liability to you is limited to the value of the fees or commission we have earned from your specific transaction.

Complaints

We aim to provide a high standard of service. If you are unhappy, please contact us:
Email: admin@systemsdash.com
Phone: 07719304924

Microbusinesses: If you are a Microbusiness and your complaint remains unresolved after 8 weeks, or if we reach a “deadlock” position, you may be entitled to refer the matter to the Energy Ombudsman.

Governing Law

These Terms are governed by the laws of Scotland. Any disputes shall be subject to the exclusive jurisdiction of the Scottish courts.

Changes to These Terms

We may update these Terms and Conditions occasionally. The most current version will always be available on our website.

Entire Agreement

These Terms constitute the full agreement between SystemsDash Ltd and the Client regarding our brokerage services.

Acknowledgement

By engaging our Services, you confirm that you have read, understood, and agreed to these Terms and Conditions.