Submit a
Complaint

Stage 2 – Investigation

If your complaint cannot be resolved during the initial stage:

• A management-level reviewer will carry out a full investigation.
• We may contact you for further details or clarification.
• We aim to provide an investigation outcome within 10 working days of acknowledging your complaint.
• If the issue is complex, we will keep you updated on our progress and revised timelines.

Stage 3 – Final Response

We will provide a formal Final Response Letter within 8 weeks of receiving your complaint, in line with Ofgem regulations. This response will include:

• A summary of your complaint
• Findings from our investigation
• Proposed resolution or corrective actions
• Your right to escalate the matter to the Energy Ombudsman (if eligible)

Escalation to the Energy Ombudsman

If you are a microbusiness customer and We have not resolved your complaint within 8 weeks or You are not satisfied with our Final Response, you may escalate your complaint to the Energy Ombudsman, free of cost.

SystemsDash Contact Details:

Website: systemsdash.com

Email: admin@systemsdash.com

Telephone: 07719 304924

Post: Ombudsman Services: Energy, P.O. Box 966, Warrington, WA4 9DF

The Ombudsman is independent and may require us to:

• Provide an explanation or apology
• Take corrective action
• Offer financial compensation (if appropriate)

Their decision is binding on SystemsDash Ltd but not on you.